Hit a problem with a dashboard, a workflow, or a Samson Advisory tool? Tell us what's happening and we'll get it triaged. Mission-critical issues are escalated immediately.
Mission Critical and High issues jump the queue. Pick the severity that matches the real business impact — not the politest one.
The email you enter becomes the reply-to. Updates and questions land in your inbox so you can keep the conversation going from there.
For outages or anything that's stopping the business, submit the form for the paper trail and then phone your normal Samson Advisory contact.
The more specific the report, the faster we can fix it.
